Résumé
Operator who has run the AI adoption problem twice — in a regulated public company and a seed-stage startup — and rebuilt a manufacturer's production line in between.
PDF version coming shortly — the page below is the full résumé, no form, no gate.
Experience
Head of Operations and Customer Success — Arda Systems Limited
Dec 2024 – Oct 2026
Owned customer success, business operations and people ops from employee five, and stood up the AI enablement practice from nothing.
Co-owner and Chief Operating Officer — Campworks
Jan 2024 – Mar 2025
Rebuilt the production line — build time from three months to four weeks, with two units in parallel instead of one.
Manager, CAHPS Data Analyst Team — Qualtrics
Oct 2021 – Feb 2024
Founded the data-quality analyst team for regulated healthcare programs and automated quarterly CMS submission review with a human adjudicating every flagged item.
Senior Technical Consultant and Engagement Manager — Qualtrics
Oct 2019 – Nov 2021
Led design, implementation and change management of customer-experience programs for Fortune 500 clients, and built the CAHPS capability the company had already sold.
Submarine Officer — United States Navy
May 2012 – Aug 2019
Qualified nuclear engineer officer; built and taught the submarine tactics and team-dynamics training program reaching 27 crews, none of which reported to him.
Manufacturing Engineer Intern (full-time) — Hamilton Sundstrand Power Systems
Feb 2010 – Feb 2012
Managed four auxiliary power unit programs and applied Lean and Six Sigma on the manufacturing floor.
The decisions behind three of these roles — the constraint, the option rejected and why — are on the work page.
Education and certifications
- MBA — Temple University, Fox School of Business
- B.S. Aerospace Engineering — San Diego State University
- Lean Six Sigma Green Belt — Villanova University
- Qualified Nuclear Engineer Officer — US Navy